Click on the subject below to view a list of frequently asked questions.

I am considering joining North Star Lending.  What do need to know? → I would like to talk to someone about signing up with North Star Lending. → What forms do I need to fill out?   → What additional information is needed?   → What about commission splits with other Loan Officers?   → Are taxes deducted from my commission?

I am a new user.  What do I need to know to get started? → Install Microsoft Terminal Services ActiveX Client   → Install ThinPrint ActiveX Client   → Select the appropriate company to log into.   → Create a personalized password.   → Create a new Point file   → The ActiveX request reappears.  What do I do?   → How to pull credit?   → Setting up DO/DU

I have questions about setting up and using email. → Email overview   → Can I use the email software on my personal computer to send/receive company email?   → Can I check my email from my cell phone or PDA?   → Can I use webmail?   → Why can't I see pictures?   → I did not receive an email that was sent to me.   → How do I attach a document to an email?

I have questions about printing. → Printing overview   → How do I install the office printer on my laptop?   → How do I connect more than one printer to the server?

I have questions about Calyx Point. → Point Overview   → I forgot my password.   → I can't save my file.   → Why can't I move or erase a file?   → I have a file that needs to be deleted.   → Can I import an existing Point file?   → How do I send a file to a processor?   → How do I submit a file?   → Can I use my own processor?

I have questions about the loan process. → I need help placing a loan.  Who do I talk to?   → How do I lock a rate with a lender?   → When do I get paid on a closed file?   → How do I get my check?   → Can I write loans in other states?   → How do I pull credit?

I need other help or technical support. → How do I access the office wireless network.   → What are the rules regarding the computers in the company offices?   → I have a problem/technical question. Who do I contact?   → The website I am trying to go to is blocked. How do I get it unblocked?.   → How do I reset my password?   → I have a comment or idea to improve the North Star experience.  Who do I contact?   → Remote Personal Computer Support